100% SATISFACTION GUARANTEED!
If youíre not happy with the service and we canít make it right, YOU DONíT PAY. Period.
We strive not only to MEET, but to EXCEED your expectations.
WE PRICE OUR SERVICES BY THE SQUARE FOOT! Why? Because itís fair, honest, and consistent.
It goes against our CODE OF ETHICS to utilize ďBait and SwitchĒ practices. We donít need to trick you to get your business!
See for yourself!
WHAT TO EXPECT FROM OUR SERVICE
What to expect and what you can do BEFORE and AFTER service to get the best value for your cleaning dollar!
BEFORE YOUR SERVICE:
∆ Show your technician every spot that you are concerned about. Let them know what the spot is and when you noticed it. When the technicians know what caused a spot or stain, it is more likely that they will be able to remove it.
∆ To prevent voiding warranties, contact the carpet manufacturer before allowing additional treatment, such as re-applying stain treatments or anti-static treatments. (For more information about the importance of your warranty, check out our article here.)
∆ Our technician will require the use of a threaded cold water faucet. Usually outside faucets are ideal. Please allow the technician use of these facilities, if possible.
∆ Our technicians will move most furniture and ask that you please DO NOT move it prior to their arrival. If the furniture is moved onto areas they need to work on they will have to move it again and this will delay the start of cleaning. Please let our office know BEFORE your appointment if there are any exceptionally heavy pieces of furniture that will† need to be moved so that the technicians can prepare to do so. Our technicians WILL NOT move the following items and ask that you please do this before your appointment: COLLECTIBLES, ANTIQUES, ANTIQUE FURNITURE, MULTIMEDIA EQUIPMENT, AND HIGH-DOLLAR ELECTRONICS. In addition, please unplug any electronics that will need to be moved with the furniture. If you have any questions about what will and will not be moved as a part of your service, please contact our office and our staff will be glad to clarify.
∆ Our cleaning process is safe for any properly installed carpet. Please inform your technician if you are aware of any carpet installation problems so that they may take extra precautions.
∆ Our technicians will place all furniture on foam blocks or plastic tabs upon moving it back to its original location. They will place the furniture on blocks or tabs approximately 2 inches from its original location so that you will be able to easily remove blocks or tabs and put it exactly where it was prior to service.
∆ FURNITURE PLACED ON FOAM BLOCKS OR PLASTIC TABS MUST REMAIN ON BLOCKS OR TABS FOR 24 HOURS AFTER SERVICE TO PREVENT STAINING OR RUSTING THE CARPET OR DAMAGING THE FURNTURE. IF FURNITURE IS REMOVED FROM BLOCKS OR TABS IN UNDER 24 HOURS, WE ARE NOT RESPONSIBLE FOR ANY RESULTING DAMAGES.
∆ Carpet drying time can vary greatly due to the density of your carpet, humidity, and degree of soil. To speed up the drying process, ventilate the area as much as outside weather allows, and increase air circulation (turn on fans). Carpet drying time may vary from only two hours under ideal conditions to as much as 24 hours.
∆ Please minimize traffic on the carpet immediately after service and remember: WALKING FROM WET CARPET ONTO A HARD SURFACE CAN BE VERY SLIPPERY! Please exercise caution while carpet is drying.
∆ If stain protection was applied after cleaning, drying time may be lengthened. Please allow 24 HOURS before heavy carpet use.
∆ For 3 to 4 hours after service, walk on carpet wearing rubber-soled shoes and avoid walking on the carpet with bare feet. Bare-footed traffic on the carpet will cause oils from the skin to be pulled back into the fibers.
∆ If you are dissatisfied with any aspect of your service after our technician has left, PLEASE NOTIFY OUR OFFICE AS SOON AS POSSIBLE. If we are notified within 10 days, we will return free of charge to correct any problems. Your satisfaction is our top priority! We want you to rave about us to your friends and family so please let us know if you have any complaints, compliments, or suggestions!
∆ A member of our office staff may contact you a few days after your service to ask you a few quick questions about your service or may send you a questionnaire in the mail. If at all possible, please take a moment to answer our quality control questions so that we know what you liked, what you didnít like, and what we can do to improve. This is just one of the ways we continually strive to provide ďcarpet cleaning at its bestĒ!