100% SATISFACTION GUARANTEED!
If you’re not happy with the service and we can’t make it right, YOU DON’T PAY. Period.
We strive not only to MEET, but to EXCEED your expectations.
WE PRICE OUR SERVICES BY THE SQUARE FOOT! Why? Because it’s fair, honest, and consistent.
It goes against our CODE OF ETHICS to utilize “Bait and Switch” practices. We don’t need to trick you to get your business!
See for yourself!
SPOT REMOVAL STEPS
For information about removing specific types of stains, check out our SPOT AND STAIN REMOVAL TIPS ARCHIVE!
1. Act Quickly! Most carpet available today has been treated with a stain-resist treatment, so many spills can be removed if immediate action is taken. The longer the delay, the higher the probability of a spill becoming a permanent stain. Remember, staining is influenced by many factors, and no carpet is completely stain proof.
2. Blot liquids with a dry, white, absorbent cloth or white (no printing) paper towels.
3. Do not scrub the area! Scrubbing can cause pile distortion in the affected area. Continue to use a dry cloth or paper towels until the area is completely dry. For semi-solids, gently scrape up with a rounded spoon. Solids should be broken up and vacuumed until completely removed.
4. If the spot can be identified, locate the substance in the spot removal computer and follow the directions carefully.
5. Pretest any spot removal agent in an inconspicuous area to make certain the solution will not damage the fiber or the dye. After applying several drops to the testing area, hold a white cloth on the wet area for 10 seconds. Examine the carpet and cloth for color transfer, color change, or damage to the carpet. If a change occurs, another cleaning solution should be selected.
6. Apply a small amount of the selected cleaning solution to a white cloth, allow to sit for about 10 minutes and work in gently.
7. Work from the edges of the spill to the center to prevent the spill from spreading. Do not scrub! Blot, absorbing as much as possible, and repeat if necessary.
8. Continue using the first cleaning solution as long as there is a transfer of the spill to the cloth. It is not necessary to use all of the cleaning solutions if the first solution removes the spill. Be patient! Complete removal of the spill may require repeating the same step several times.
9. After the spill has been completely removed, rinse the affected area thoroughly with cold water, and blot with a dry cloth until all of the solution has been removed. Some cleaning solutions will cause rapid soiling if the solution is not completely removed. Apply a one-half inch layer of white paper towels to the affected area, and weigh down with a flat, heavy object. Continue to change paper towels as needed.
Many fiber manufacturers provide toll-free cleaning assistance and advice (consult your warranty).
Remember to keep checking back each month to learn how to remove many specific types of stains!